Aug 11
Ways to convince Your Boss Ways to Save

Overview of the event

We're living in a time when design and user experience have never mattered more. The past decade of change shows us that design must constantly adapt as a discipline in order to meet user needs. While it's impossible to see the future, we can still make some educated guesses about it.

At Modern Customer Experience you'll master new skills to boost your career and achieve legendary results for your organization. It's an opportunity to unite with thousands of other Marketing, Service, and Commerce professionals, sharing your challenges and victories while learning from your peers.

In this conference, we will discuss some of the trends that will shape UX CX design in 2018 and, you will gain inspiration and fresh ideas from our speakers and product experts, and leave with new friends and renewed enthusiasm to drive unforgettable customer experiences.

Facts & Figures About The Event

7 Speakers
7 Topics
100 Tickets

Conference Schedule

UX CX Design, Pune
X Topic Abstract

As the Enterprise Applications continue to move from On-Premise to Cloud, there is an interesting challenge that follows. Organizations and the “Power Users” are accustomed to having a comprehensive yet complex workbenches. They used such complex UI in key applications to keep the "lights-on". To add to that many organizations joke that instead of using the products “out of box” they used to swiftly “throw the box out of the window” and customize the software they use in multitude of ways. No longer can they do this as we move to the cloud and that’s where the skills of Product Managers and UX Designers are tested in providing powerful functionality, yet hiding complexity and still giving sufficient wiggle-room to configure the software for individual organizations. To add to that, such changes need to survive frequent and mandatory upgrades that come with “living in the cloud”. Yogendra Joshi, Director of Product Management for Loyalty solutions at Oracle shares his learnings gained through his adventurous journey in doing just that.

Speaker Profile

Executive with experience in software product strategy, product management, development and delivery of enterprise scale products. Currently Head of Product Management and Strategy for Loyalty / CX Solutions at Oracle. Globally recognized Customer Experience expert helping largest and best Loyalty programs become successful by building world leading Loyalty Solutions. Chartered Accountant (CPA Equivalent) with strong expertise in Management and Execution of Product Lifecycle for both ERP (Financials) and CRM products.
Three software Patents filed in the area of Customer Loyalty Management, Customer Experience and Partner Billing.
Experience in "concept - to - market leadership" for software products:
- Generating new product idea,
- Creating business plans and investment proposals,
- Building teams to build enterprise class, innovative software solutions,
- Taking the products successfully to market,
- Help customers and partners achieve greater value from the products,
- Achieve and maintain market leadership.

X Topic Abstract

Speaker Profile

X Speaker Profile

Harshal Katre is a founder at ProfitBooks - India's fastest growing financial accounting software. Before starting ProfitBooks, Harshal worked with Barclays & HSBC Banks for over 10yrs. He was responsible for implementing financial applications across Africa and Asia.
Now, he leads the marketing division at ProfitBooks. Started in 2012, ProfitBooks attracts over 1 Million unique visitors every month. Thousands of small businesses across India and other emerging countries like Africa use ProfitBooks everyday to manage business finances.

X Topic abstract

This interactive session would tell you 7 different practical methods to manage your customer experience across three fundamental areas, namely, personal digital platforms such as mobiles, tablets and laptops; social media sites, blogs and news feeds; and demographics such as age, gender occupations and interests. Half-hour presentation would be followed by Q&A session where personalized solutions would be discussed.

Speaker Profile

Prasanna Gadkari has earned his Masters from Indian Institute of Science and has worked in the field of Customer and User Experience field for last 10 years. He has designed interactions in all major arms of mechanical industry including automobile, aerospace, defence, heavy engineering and oil field industries. He currently leads the user experience design at Zensar for Cisco projects.

X Topic Abstract

• Importance of Digital Customer Experience in 2018
• Channel Shift: Requires Immediate attention
• Defining an Effective Channel shift strategy
• Managing Digital expectations and addressing customer needs
• The ROI of Digital Channel Shift
• Key digital components in transforming the digital customer experience

Speaker Profile

Andrew Das is a passion-driven Entrepreneur, Digital Marketing Expert, Trainer, and Consultant. He started his career at the young age of 18 and hasn't looked back ever since. Andrew has spent considerable amount of time transforming brands and businesses to take the "ROI Driven Digital approach" to marketing. He currently works with Searce as a Digital Marketing Manager spearheading the brand's omnichannel strategy. His previous expertise includes developing the business development strategy for a leading software company and he has also been a quality coach for renowned businesses.
As a recognized digital marketing influencer and trainer, his expertise includes B2B marketing strategy, impact of digital space on consumer behavior, customer acquisition research, dynamic targeting and multi-channel content strategy. He stays on top of his game by pivoting marketing strategy month-by-month through his thorough understanding of digital analytics.
Andrew is known for his socializing and inter-personal skills along with his never-say-no attitude that keeps his audience hooked. He is an avid traveller and a die-hard foodie!

X Topic abstract

Speaker Profile

X Topic abstract

Speaker Profile

X Speaker Profile

Our Sponsors

Use this opportunity to improve the visibility of your organization

Instant Sponsorship
Avail instant sponsorship at just USD 2000

Instant sponsorship includes
• Branding of your company as Bronze Sponsor – Company's Logo on the event page with cross link to your website.
• One Speaking Slot (45 min -non sales talk).
• 10% discount on registration fee for any delegate from your organization.
• Full day attendance at the event with lunch
• 1 x Roll up stand / Brochure distribution at the event
• Online Interview post of your company's senior executive at our media portal

For Silver, Gold Platinum & Titanium Sponsorship opportunites, please request for Sponsorship Brochure via email at,

Our Speakers

Yogendra Joshi

Director, Product Management


Rinoo Rajesh

Associate Vice President | Business Transformation Services

Conneqt Business Solutions limited

Harshal Katre


Prasanna Gadkari

Senior UX Designer

Zensar Technologies

Andrew Das

Digital Marketing Consultant | Speaker | Trainer

Searce Inc

Our Pricing

Group of three or more

Rs 5000 + GST

Till August 11
Early Bird

Rs 6000 + GST

Till July 11

Rs 7000 + GST

Till August 11

Our Testimonial


Who can attend UX CX Design in Pune?

If you are in a role where your recommendations or decisions ultimately affect the way a person experiences your product, this conference is for you. Those in various stages of Customer Experience maturity, across a wide range of industries should attend. So come join us if you want to learn more about CX, are new to a CX role or are more experienced in CX -- there is something for you! Those who learn in small group sessions by hearing directly from those with successful CX experiences will love the Insight Exchange. This is peer to peer learning at it's best, unlike any other CX conference! Exhibition designer

Event welcomes all interested students, start-ups and professions. They could be involved in Information, Usability, Interaction, User Experience, Program Management and Engineering. We welcome all design enthusiasts. Leading ux practitioners, Management gurus, Front - end engineers, Entrepreneurs, Established businesses and enterprises, Program Managers, Students from design, business and technology. Those who learn in small group sessions by hearing directly from those with successful CX experiences will love the Insight Exchange. This is peer to peer learning at it's best, unlike any other CX conference!

Why to attend UX CX Design Day in Pune?

Understand the state of development of UX CX Design technology by exchanges, clearing houses, central counter parties and payment systems, and what it means for you.

What will you learn about?

Detecting where underlying problems and frictions exist in your organisation that will be alleviated by UX CX Design technologies. Using UX CX Design as a tool for innovation across your organisation

Are there any prerequisites to attend this program?


Do I need to register for the event?

Yes, all conference attendees must register in advance to attend the event.